Dental Coaches Coach's Corner

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aadom ai ai in dentistry ai phone agents ai scheduling annie ai annual planning case acceptance case agreement ce chatgpt check-ins community connection crush the call customer service dental ai tools dental tech dropping ppos fee for service financing options focus goal setting increase production missed call prevention patient referrals payment options pearlai phone training practice automation procedure price productivity referral program stretch goal support team engagement team leads thank you program third party financing treatment acceptance unscheduled treatment

January 2026 Edition: Help More Patients Say "Yes" in 2026

Happy New Year! Our 2026 theme is simple but powerful: Your Focus Determines Your Resuls. We've attached a flyer to hang in your breakroom - each team member should choose on key metric to focus on this year. Click here to download and print it. Yes the economy feels uncertain - but opportunit...

Jan 08, 2026 case acceptance focus payment options third party financing unscheduled treatment

What I Learned from Talking AI Revolution with Adrian Lefler on Byte Sized

When Adrian Lefler invited me to join him on the Byte Sized podcast, I knew we were going to tackle something that's been on my mind constantly: how AI is completely changing the game for dental practices. What I didn't expect was how energized I'd feel walking away from our conversatio...

Dec 29, 2025 ai in dentistry ai phone agents ai scheduling annie ai chatgpt dental ai tools dental tech increase production missed call prevention pearlai practice automation productivity

December 2025 Edition: Clarity, Change and Focus in 2026

As we wrap up the year, I've been thinking a lot about focus-and how it connects to change. When there are too many priorities competing for our attention, it’s easy to feel stuck or scattered. But when we narrow our focus to just a few key behaviors, progress becomes possible—and sust...

Dec 04, 2025 annual planning focus goal setting productivity

November 2025 Edition: Annual Planning for 2026

This month marks one full year of Coach's Corner - and I jus want to say thank you. Whether you've read every issue or just a few, I'm so grateful you've welcomed me into your inbox each month. It's been an honor to share insights, stories and strategies with you and I hope these newsle...

Nov 10, 2025 annual planning goal setting procedure price stretch goal

October 2025 Edition: Help Patients Say “Yes” With Confidence

Early in my coaching career, I had a conversation with a clinical psychologist friend that changed how I think about case acceptance. We were discussing how to help patients move forward with the dental care they truly need—not just say "yes," but feel fully committed. She shared somet...

Oct 30, 2025 case agreement

September 2025 Edition: Power of Investing In Your Team

We just returned from an amazing few days at AADOM 2025, and we’re still riding the high! This conference continues to prove why the office manager community is such a vital part of successful dental practices. This year, 25% of attendees were first-timers—and the excitement was palpable. Everyon...

Sep 25, 2025 aadom ai ce

September 2025 Edition: AADOM

If we haven’t met yet—I’m Susan Leckowicz, CEO of Dental Coaches, and I’m thrilled to welcome you to this special edition of our newsletter, created just for AADOM attendees! Whether we had the chance to chat at the booth or pass each other between sessions, I want to say thank you for making thi...

by Susan Leckowicz — Sep 25, 2025 aadom team leads

August 2025 Edition: Check-Ins

This week I visited Dr. Samir Rana and his team at Comprehensive Dental in Lincoln Park, NJ. This was my first time meeting the team in person. I enjoyed checking in with them and watching them deliver great dental care. At our team meeting we celebrated the team hitting their tier 3 goal in July...

by Susan Leckowicz — Sep 25, 2025 check-ins

July 2025 Edition: Customer Service

This month, I’m reflecting on an unforgettable experience I recently had volunteering with Mission of Mercy. It was a day filled with gratitude, teamwork, and powerful reminders about what exceptional patient care really means. At Dental Coaches, we talk a lot about systems and strategy—but this ...

by Susan Leckowicz — Sep 25, 2025 customer service

June 2025 Edition: Customer Experience

This month we’re focusing on two powerful growth drivers—soft skills and internal referrals. When your team communicates with empathy and clarity, it builds trust that keeps patients coming back—and bringing others with them. I’m thrilled to introduce you to Donna Cutting, founder of Red Carpet L...

by Susan Leckowicz — Sep 25, 2025 patient referrals referral program thank you program

May 2025 Edition: Community and Connection

Hi! In this month's newsletter we're exploring the impact of community, connection and coaching. Tasha Eurich reminds us in her book Shatterproof that connection is one of our most essential psychological needs. For dentists—who often work in high-pressure, high-isolation environments—this couldn...

by Susan Leckowicz — Sep 25, 2025 community connection support

April 2025 Edition: Team Engagement

Spring is a season of growth—and there’s no better time to turn that energy inward and focus on your team. This month, we’re diving into one of the most important (and often overlooked) drivers of practice success: team engagement. From how––and when––to hold meaningful check-ins and salary refv...

by Susan Leckowicz — Sep 25, 2025 check-ins team engagement

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