Crush the Call Bootcamp is ideal for:

• Practice owners who are investing in marketing but are frustrated with ROI
• Offices are missing opportunities at the front desk
• Dentists who want patients arriving already confident in care
• Teams needing structure, confidence, and accountability on calls

Many consultants focus on broad strategy. Crush the Call Bootcamp focuses on one critical conversion point: the first conversation with a potential patient.

This isn’t generic scripting or surface-level advice. We:

• Listen to your real patient calls

• Identify specific breakdowns

• Train your team in practical, repeatable frameworks

• Provide accountability so the changes stick

This is implementation — not inspiration.

And because we specialize in dental practices, everything is built around how patients actually choose a dentist.

Led by Susan Leckowicz, Dental Coaches has spent years helping practices close the gap between effort and results.

We focus on:

• Systems that work in real dental practices
• Team training that sticks
• Sustainable growth — without more stress
  

This is about building a practice that converts opportunity into certainty.

Marketing generates opportunity. Phone conversion determines whether you capture it.

When calls are handled effectively:

• More leads turn into scheduled appointments

• Fewer patients call multiple offices

• Doctors are set up for stronger case acceptance

• The cost per acquired patient decreases

Instead of increasing ad spend to chase growth, you maximize the leads you already paid for.

Improved call handling turns marketing from an expense into a predictable growth engine.

Most practices begin noticing improvement within weeks — not months.

When your team shifts how they guide calls, you often see:

• More appointments scheduled

• Fewer “Let me think about it” responses

• Stronger new patient show rates

Phone conversion is one of the fastest levers in a dental practice. You’re not waiting for SEO rankings to change or ad campaigns to mature. The calls are already coming in — we help you convert them more effectively.

Resistance usually comes from uncertainty — not unwillingness.

When team members understand:

• How their role directly impacts growth

• How confidence on calls reduces stress

• How clear systems make their job easier

Buy-in increases dramatically.

We approach this as empowerment, not criticism. The goal is to equip your team with clarity and confidence so they can succeed — not to micromanage them.

The program is designed for busy practices.

You won’t need to shut down operations or block days of production. Training is structured in a way that fits into your workflow while still creating measurable improvement.

We will meet weekly for 45 minutes and recommend scheduling another 30 minutes per week to listen to call recordings.

Most doctors are relieved to find this actually reduces their time spent fixing problems later — because the team becomes more confident and self-sufficient.

Crush the Call Bootcamp is delivered virtually. The team will be given an interactive workbook to use during trainings and afterwards for reference.

All of the trainings are recorded and shared so that the practice has ownership of them and can review them or put a new team member through the Bootcamp.

This allows us to:

• Review real call recordings efficiently

• Train your team without travel disruption

• Maintain accountability consistently

It’s practical, accessible, and built to fit into modern practice operations.

The goal is sustainability. 

You don’t leave with notes and hope it sticks. Your team leaves with:

• Clear call frameworks

• Defined accountability

• Stronger communication habits

• Systems that support continued growth

We work with a team leader to hold the accountable to review the calls together and continue listening to calls after the Bootcamp concludes. 

The skills learned continue influencing new patient conversion long after the formal training concludes.

That’s more common than you think.

If you aren’t recording calls, we can make recommendations on platforms to use and guide you on how to implement a compliant, simple recording solution so you can start gaining visibility into what’s happening.

You cannot improve what you cannot hear.

Once you begin listening, clarity comes quickly.

This is your first step toward clarity.

Here’s what to expect:

1. You provide access to recent new patient call recordings.

2. We evaluate how your team is handling:

   • First impressions

   • Insurance conversations

   • Appointment guidance

   • Value positioning

3. We identify strengths and missed opportunities.

4. We meet with you to review findings and outline next steps.

5. We will give you a new patient call scorecard to so you can monitor if the team is doing everything they were trained to do.

You’ll leave that meeting knowing exactly where ROI is being won — or lost.

There is no obligation to move forward. The purpose is insight.