Welcome to the very first edition of our Dental Coaches Corner! We're thrilled to have you here as part of our community. Whether we met at a recent event or connected over shared interests, we’re excited to stay in touch and share ideas, insights, and tools tailored to help your practice succeed.
Each month, we bring you insights, strategies, and success stories to support your journey. Let’s embrace this month with great first impressions on the phone.
Insight of the Month: Phone Training
I just got back from Supercharge your Dental Practice, and attendees are saying they want help with phone training.
We’ve found that team members need continual support and accountability to convert 70% of all new patient phone calls. Not only to convert the calls but also to provide a welcoming experience as the brand ambassador on the phone to the new patient.
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Success Story - Transforming Practices
When Dr. Joanne's practice started our New Patient Phone Training, she was optimistic but didn’t anticipate how much impact a single phone call could make. After engaging in the training, a patient seeking a cosmetic dentist called around to several practices in town. But, after talking with Dr. Joanne’s team, they knew they’d found the right place.
“They liked how we answered the phone,” Dr. Joanne shared, still amazed at the transformation in her team's phone skills. This first impression set the stage for a trusting relationship, and the patient scheduled for a $30,000 veneer case at his initial appointment.
“Never could I believe that a greeting could have that much power over a patient's decision to choose a dental practice and move forward with treatment,” Dr. Joanne said.
This success story is a powerful reminder of how small changes—like mastering a warm, confident greeting—can help create trust and lead to remarkable results and set your practice apart.
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One of the simplest yet most impactful ways to build rapport with patients is by using their name during the conversation. By personalizing your interactions, you create a warmer, more welcoming environment from the very first call.
Here’s a great example to implement:
"Thank you for choosing XYZ Dental. This is #name. Who do I have the pleasure of speaking with today?"
By asking for the patient's name and using it in your conversation, you show that you value them as an individual. This small gesture helps establish trust, making patients feel comfortable and more likely to continue with the appointment process.
At Dental Coaches, we believe that the little things can make a big difference. A personal touch can turn a first-time caller into a long-term patient. Give it a try this month and see the positive impact it can have!
Resources
Each month, we’ll provide valuable resources to support you and your practice. This month, we’re excited to share some of our exclusive Dental Coaches Resources with you.
Click below to access these complimentary tools:
- New Patient Phone Call Scorecard
- 5 Keys to Preventing Cancellations
- Team Engagement Assessment
- Practice Productivity Assessment
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A new patient will call 5-7 practices when making a decision on choosing a new dentist? If you’re curious about what your own conversions are, let’s talk!
You don’t have to navigate your practice’s challenges alone. At Dental Coaches, we’re a community of dedicated dental professionals, whether you’re a solo practitioner or part of a multi-dentist practice.
If you want to boost collections, enhance leadership skills, and foster accountability within your team, we’re here to help. Together, we’ll embrace change and take control of your practice’s future, achieving the success and freedom you deserve.
Schedule a call to see how we coach teams on how to take control of a call and schedule more new patients.
Thank you for being a valued part of the Dental Coaches Community!
All my best,
Susan
PS: If at any time you feel our emails aren’t meeting your expectations, you’re welcome to unsubscribe, and we’ll promptly honor your request—no questions asked. Our focus is on sharing value with those who find it useful.
Susan Leckowicz
CEO, Dental Coaches
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